Frequently Asked Questions
Yes, it’s possible to access the system remotely using any internet enabled device with a browser.
A link to the system can be added on the facility's website and patients can use the link to book for appointments and attend remote sessions
The system allows upload of videos and photos but there is cost implications for uploading videos.
Yes, the system allows digital signing of consent forms.
No, after the implementation, the project is handed over to the facility, and only the facility has full control and access of their data
No, there is an asset management module where the facility can manage its assets.
Yes, you simply add a system user and assign branches to the system user. users do not need different credentials to log in to other branches.
Yes, various MOH reports are available on MedicentreV3.
No, the system can be deployed as an on premise, but cloud-based option is the best for better management and support.
The pricing for the system depends on two parameters; number of modules and number of concurrent users.
Yes, the system has a telemedicine feature.
Yes, the system allows one to receive payments using different payment modes.
The system allows integration with Mpesa.
It is possible to attach external files to the system after an external cloud storage has been configured.
The system can be intergrated with bulk SMS platform to enable one to send SMS.
The system is cloud based and requires internet connection for access.
The system currently does not have a provision to approve visa card payments.
The system has an integrated accounts module and it is not possible to integrate with QuickBooks accounting software.
The system does not have the capability for self-registry.
The system has a referral feature. One can record inbound and outbound referrals in the system.
The system can be accessed from any internet capable device across the globe.
It depends with the equipment whereby the manufacturer details are needed and APIs, the development team will then assess the provided details and advice whether it’s possible or not.
Claims can be managed by Smart API integration.
The Hamak team does the intergration. Mpesa intergration is done using Mpesa daraja, a platform provided by safaricom that allows developers to intergrate software with mpesa.
The facility is required to provide Mpesa portal login credentials.Safaricom provides the Mpesa portal credentials.
The system allows for integration with SMART and Slade360 for managing patients claims.
The system has a notification “below reorder level’’. The reorder levels should be configured first.
The system has privileges that limits users from performing certain actions on the system
The facility is responsible for ensuring that LAN connection is done.
Yes. On would have to pay for the addition of another branch
For the Guarantee Period (1 year after project handover) the client receives free support services. Upon expiry of the Guarantee Period the client is required to signs up to the AMC (Annual Maintenance Contract).
The AMC provides services covered under the Support Agreement.
All Hanmak Technologies employees sign confidentiality agreements and agree to abide by the terms and conditions of those agreements and keep all information that you may share with the Hanmak Technologies help desk confidential.
One would have to pay for intergration. Intergrations are subject to billing.
The system is locally developed by Hanmak Technologies team.
The system is fully optimized and as long as you haven’t reached the maximum number of concurrent users, your employees can access the system at the same time.
No. Hanmak Technologies offers all prospective users login credentials for the online demo instance where they can have a feel of the system whil testing out different scenarious related to their business. Our customer service team is always avilable to help the prospective user navigate the system. Online user guides are also available as part of the demo isntance.
The system is fully optimized to accommodate all tasks regardless of the number of con-current users performing the task.
An implementation schedule is shared before the project begins
Yes, The report can be accessed under HR Reports
This can be configured as per facility's requirements.
+254 (0) 789 199 524