Faqs - Hanmak Technologies Limited

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Pre-Purchase FAQs

Must the system be cloud-based?

No, the system can be deployed on the cloud or on-premise. However, the cloud-based option is recommended for improved hospital operational visibility, regular updates, and efficient customer support.

How is the system priced?

Our pricing for MedicentreV3 is modular, allowing you to pay only for the modules you need based on the number of concurrent users (number of users accessing the system at the same time). . You have several subscription options:
1. **Annual Subscription**: Pay once for the year for uninterrupted access to your selected modules.
2. **Monthly Subscription**: Pay on a monthly basis with full access to the modules you've selected.
3. **Per Patient Visit Subscription**: Pricing is based on actual patient visits, with full access to the selected modules.
You can check our pricing details at [this link](https://pricing.hanmak.co.ke/).

How is the system supported after I acquire the service?

Once you acquire the system, you will receive free 24/7 support throughout the entire period of your subscription to ensure the system runs smoothly and any issues are addressed promptly.

You will also have access to the following support resources:

• Hanmak Support Portal – where you can log support tickets and track their progress in real time.
• Hanmak Learning Management System – which provides training materials, guides, and resources to help your team use the system effectively.

This ensures that your team always has both direct support and learning resources whenever needed.

Can the system be accessed from anywhere?

The system being cloud-based, it can be accessed from anywhere on the globe through any internet-enable device. However, this access is managed through geo-location and geo-fencing mechanisms that allows the hospital to decide who has the privileges of access.

How does the system enforce access controls?

The system enforces access controls through role-based access. Specific users can only access functions for which they have been assigned a privilege.

The system being cloud-based, is our data safe?

Absolutely. Transmission of data from user devices to the cloud server is encrypted end-to-end. The cloud server sits behind layers of firewalls that protects your data from any unauthorized access or malicious attack. As a way of providing multiple security measures, there is an automated back-up service that avails a copy of all your data at your preferred location.

How scalable is the system?

Both horizontal and vertical scalabilities are integral to the design of the system. The architecture of the application offers you not only a highly scalable application but also a robust system. This means you can add as many outlets and users as you may require without affecting the performance of the system.

Support FAQs

How do I contact support team?

The general number +254 (0) 795 057 377, +254 (0) 789 199 524, +254 (0) 786 676 144. The call will be picked up by a Customer Support Executive. If you would like to contact the Hanmak help desk by email, write customerservice@hanmak.co.ke.

Do you provide training for new staff?

Yes. We offer onboarding training and continuous learning through our built-in Learning Management System (LMS).

What type of support does MedicentreV3 offer?

We provide 24/7 technical and user support through our Helpdesk Portal, email, phone, and live chat.

What is the Hanmak Support Portal?

It is a self-service platform where users can log issues, track progress, access guides, and find solutions instantly. You can access it at https://support.hanmak.co.ke/

Can users raise support tickets themselves?

Yes. Authorized users can submit tickets directly at the Hanmak Support Portal, attach screenshots, and describe issues in detail.

Can we request new features or improvements?

Yes. Feature requests can be submitted through the support portal and reviewed by our product team.

How do you handle system updates?

Updates are rolled out automatically with minimal disruption and users are notified in advance.

Join the 250+ Hospitals Growing Smarter with Hanmak

Hanmak Technologies Ltd

4.5

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Fanuel Omondi

16:28 25 Mar 26

Hanmak Technologies is a highly professional organization. The team is supportive and committed to excellence, providing a great environment for learning and professional growth.

Tonny Kemboi

13:44 11 Dec 24

Since I used your software medicentre ,it has been a nice experience. keep it up HANMAK TECHNOLOGIES LTD. Good for our hospital

Abel Lugongo

18:08 28 Jan 24

Great working environment with very brilliant people

Kabichu Benedetta

12:38 03 Aug 19

the best and support system they are awesome

Ken Kahwai

13:51 16 Jul 19

Since I used your software medicentre ,it has been a nice experience. keep it up HANMAK TECHNOLOGIES LTD

Peter Koloo

12:59 29 Jun 19

Thank you Hanmak Technologies for the innovative TunaPos System that runs in our institution, not forgetting the team that lead to the installation and staff training, Albert and Evans i real appreciate the effort you made. On behalf of Le Savanna Country Lodges and Hotels LTD i want to say the system is well and user friendly

Geoffrey Abuya

08:42 29 Jun 19

the system application is easy to use and also secure for medical information/records,we thank hanmak technologies.

tom ajuoga

08:33 29 Jun 19

Thanks Hanmak Technologies Ltd for your good services you are offering,I am particularly pleased with the kind of software(Medicentre) you developed,I must say that it's a good software,one which is reliable,easy to learn and affordable.Thanks for the good job.

David Ondieki

10:47 03 May 19

Thank you for coming up with such a nice hospital management system. Medicentre 2.5 is the best and with your always available supportive team. The training was nice and i liked how your trainers explain and demonstrate how the system works. The operational manual is designed in such a way that it is easy to understand and to follow. I have used your system for sometime now and I can't see anything that can deny you 5 stars. You ( Hanmak Technologies Ltd) deserve more than 5 stars. Keep up the good work.

Morris Gatheru

08:29 23 Apr 19

Hanmak Technologies is definitely a cut above the rest ! They are not just a Software Company but a Solutions Provider. Their passion and dedication are most admired and appreciated. All of their products are developed with international standards in mind.I highly recommend to everyone looking to automate their business ,organization or facility.

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